Changes: Customer must tell us about any change to plans before travel begins. Requests for changes during travel are at the discretion of our limousine drivers.
Refunds: Customers can receive a full refund if they cancel a reservation 3 days in advance.
Refunds typically take 3 business days to process, but may take up to 10 days. HighLight Limousine Service may,
at our discretion, issue a partial refund, or store credit if customer cancels within 72 hours.
If HighLight Limousine Service cancels a reservation because of conflicts or other reasons, the customer is entitled to a full refund for the unfilled portion of his reservation. If the trip is in segments, such as round trip to the airport, the customer is entitled to a refund for the segment not completed.
HighLight Limousine Service is not responsible for any loss, or additional costs resulting from delays or cancellations.
6. Customer accepts full responsibility for damages caused by any member of his group. Customer also agrees to pay a $300 cleaning fee should any member of the group vomit, or smoke in the car.
7. Driver may end trip if any passenger is disruptive, or destructive; no refunds given.